Your privacy matters to us. This Privacy Policy explains exactly what personal data arenalivr collects, why we collect it, how we use and protect it, and what rights you have as a registered player on our platform.
Privacy at a Glance
These highlights give you a quick overview of our privacy practices. The full legal text follows below — we encourage you to read it in its entirety.
All data transmitted between your device and the arenalivr platform is protected by industry-standard 256-bit SSL encryption, ensuring your personal and financial information stays private at all times.
arenalivr does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
arenalivr processes personal data in accordance with its obligations under the PAGCOR regulatory framework and applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
Registered arenalivr players have the right to access, correct, and request deletion of their personal data at any time, subject to legal and regulatory retention requirements. Contact our support team to exercise your rights.
arenalivr uses cookies and similar technologies solely to improve platform performance, remember your preferences, and analyse usage patterns. We do not use cookies to track your activity on third-party websites.
In the unlikely event of a data breach that affects your personal information, arenalivr will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
arenalivr ("arenalivr," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy ("Policy") describes how arenalivr collects, uses, stores, shares, and protects personal data in connection with the operation of the arenalivr website, mobile platform, games, and all related services (collectively, the "Platform").
This Policy applies to all registered players, prospective players, and visitors to the arenalivr Platform, regardless of the device or method used to access it. It should be read together with arenalivr's Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.
arenalivr operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements.
For the purposes of the Data Privacy Act of 2012, arenalivr acts as the personal information controller in respect of all personal data collected through the Platform.
If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact arenalivr's designated Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
arenalivr's principal place of business is in the Philippines, and the Platform is operated under the PAGCOR regulatory framework. All data processing activities are subject to Philippine jurisdiction unless otherwise stated.
arenalivr collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, support |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bet amounts, session duration, bonus usage, login history | Responsible gaming monitoring, personalisation, regulatory reporting |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, dispute resolution, quality assurance |
arenalivr does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or regulatory obligation (for example, problem gambling self-exclusion records).
arenalivr collects personal data through the following means:
arenalivr uses your personal data for the following purposes:
arenalivr processes your personal data on the following legal bases under the Data Privacy Act of 2012:
arenalivr does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
arenalivr uses cookies and similar tracking technologies on the Platform for the following purposes:
arenalivr does not use third-party advertising cookies or cross-site tracking technologies. You may manage your cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use certain features of the Platform.
arenalivr retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, arenalivr will securely delete or anonymise your personal data in accordance with its data disposal procedures.
arenalivr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While arenalivr takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, arenalivr will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by arenalivr:
You have the right to request a copy of the personal data arenalivr holds about you, together with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data arenalivr holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to arenalivr's legal and regulatory retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to arenalivr's overriding legal obligations.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that arenalivr has processed your personal data in violation of the Data Privacy Act of 2012.
To exercise any of the above rights, please contact arenalivr's Data Protection Officer using the contact details in Section 15. arenalivr will respond to all verified data subject requests within thirty (30) days of receipt.
The arenalivr Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. arenalivr does not knowingly collect personal data from individuals under the age of 21.
If arenalivr discovers that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all funds will be returned to the payment source, any winnings will be forfeited, and the personal data will be securely deleted as soon as practicable.
arenalivr primarily stores and processes personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines, for example in connection with cloud infrastructure or cybersecurity services.
Where such international transfers occur, arenalivr ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that meet the standards required by the National Privacy Commission. arenalivr will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first obtaining your explicit consent or establishing an alternative lawful transfer mechanism.
arenalivr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, arenalivr will notify registered players via SMS or email to their registered contact details, and will post the updated Policy on this page with a revised "Last Updated" date.
Your continued use of the arenalivr Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how arenalivr protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by arenalivr, please contact our Data Protection Officer:
If you are not satisfied with arenalivr's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.
arenalivr is committed to resolving all privacy-related concerns promptly and transparently. We aim to respond to all data subject requests and complaints within thirty (30) days of receipt.
Your Data Is Safe With Us
arenalivr is committed to protecting your privacy and personal data. Join thousands of Filipino players who trust arenalivr for a safe, fair, and regulated gaming experience.