Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and arenalivr ("arenalivr," "we," "us," or "our"), governing your access to and use of the arenalivr website, mobile platform, games, and all related services (collectively, the "Platform").

By accessing the arenalivr Platform, creating an account, making a deposit, or participating in any game or promotion, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with arenalivr's Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms apply to all users of the arenalivr Platform, including registered players, visitors, and any person who accesses any part of the website or services.

2 Eligibility & Registration

To register for and use the arenalivr Platform, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the Platform:

• You must be at least 21 years of age, as required under Philippine gaming regulations applicable to casino-style gambling activities.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be legally permitted to participate in online gambling activities under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of arenalivr, or an immediate family member of any such person.
• You must not have been previously excluded or banned from the arenalivr Platform or any other gambling platform operated under the PAGCOR framework.

During registration, you are required to provide accurate, complete, and current personal information, including your full legal name, date of birth, residential address, and a valid Philippine mobile number. arenalivr reserves the right to verify this information at any time and to request supporting documentation, including but not limited to a government-issued identification card, proof of address, and proof of payment method ownership.

Each individual is permitted to hold only one registered account on the arenalivr Platform. The creation of multiple accounts by the same individual, whether under the same or different names, is strictly prohibited and will result in the suspension of all associated accounts.

3 Account Responsibilities

Upon successful registration, arenalivr will create a player account in your name. You are solely and entirely responsible for all activity that occurs under your account, whether or not such activity was authorised by you.

Your specific responsibilities include, but are not limited to, the following:

• Maintaining the strict confidentiality of your arenalivr login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number.
• Ensuring that no other person accesses or uses your arenalivr account at any time.
• Notifying arenalivr immediately if you suspect that your account has been accessed without your authorisation, by contacting our support team via live chat.
• Keeping your registered personal information accurate and up to date. Any changes to your name, address, mobile number, or payment details must be reported to arenalivr promptly.
• Ensuring that all funds deposited into your arenalivr account originate from a payment source registered in your own name. Third-party deposits are not permitted.

arenalivr will never contact you to request your password or full payment card details. Any communication purporting to be from arenalivr that requests such information should be treated as fraudulent and reported to our support team immediately.

4 Deposits & Withdrawals

arenalivr supports a range of Philippine payment methods for deposits and withdrawals, including GCash, PayMaya, BPI, BDO, Metrobank, Instapay, Visa, and Mastercard. All transactions are processed in Philippine Peso (PHP).

The following conditions apply to all deposits and withdrawals on the arenalivr Platform:

• The minimum deposit amount is ₱100. Minimum withdrawal amounts may vary by payment method and will be displayed at the time of the transaction.
• All deposits must be made from a payment account registered in your own legal name. arenalivr does not accept deposits from third-party accounts.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, where technically possible, as a measure to prevent money laundering.
• arenalivr reserves the right to conduct identity and source-of-funds verification before processing any withdrawal request. Failure to provide requested documentation may result in a delay or refusal of the withdrawal.
• Withdrawal processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within minutes during business hours. Bank transfers may take up to three (3) business days.
• arenalivr does not charge fees for standard deposits or withdrawals; however, your payment provider may apply their own transaction fees, for which arenalivr accepts no responsibility.

5 Bonuses & Promotions

arenalivr offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Bonuses are available to players who have completed the full registration and identity verification process and are in good standing with arenalivr.
• Each bonus offer is subject to a wagering requirement, which specifies the number of times the bonus amount (and in some cases the deposit amount) must be wagered before any winnings derived from the bonus may be withdrawn. Wagering requirements will be clearly stated in the applicable promotion terms.
• Bonuses have a validity period, after which any unused bonus funds and associated winnings will be forfeited. Validity periods are stated in the specific promotion terms.
• arenalivr reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice, provided that such changes do not affect bonuses already accepted and in active use by a player.
• Only one bonus may be active in a player's account at any given time, unless otherwise specified in the promotion terms.
• Bonuses are intended for personal recreational use only. Any attempt to exploit, abuse, or manipulate bonus offers — including through the use of multiple accounts, coordinated betting strategies, or any other method — will result in the cancellation of the bonus, forfeiture of associated winnings, and may result in permanent account suspension.

6 Game Rules & Fair Play

All games available on the arenalivr Platform — including live dealer games, slots, bingo, baccarat, and sports betting — are governed by individual game rules that are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

arenalivr is committed to providing a fair gaming environment. The following principles apply across all games on the Platform:

• All random number generator (RNG) based games use certified RNG technology that has been independently tested and audited to ensure statistical fairness and unpredictability of outcomes.
• Live dealer games are conducted by trained dealers in real time and are subject to the same fairness standards as their RNG counterparts.
• Sports betting odds are set by arenalivr and reflect the Platform's assessment of the probability of outcomes. arenalivr reserves the right to void bets placed on events where the odds were published in error.
• In the event of a technical malfunction during a game, the affected round will be voided and any stakes placed will be returned to the player's account. arenalivr's decision in such matters is final.
• arenalivr reserves the right to void any bet or game result where there is evidence of collusion, cheating, use of automated betting software, or any other form of fraudulent activity.

7 Prohibited Conduct

The following conduct is strictly prohibited on the arenalivr Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of account balances, and referral to the relevant Philippine authorities:

• Registering more than one account on the arenalivr Platform, whether under the same or a different identity.
• Providing false, misleading, or incomplete information during registration or at any subsequent point.
• Using the Platform if you are under 21 years of age or are legally prohibited from gambling in your jurisdiction.
• Depositing funds derived from illegal activity, including but not limited to proceeds of crime, fraud, or money laundering.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or gain an unfair advantage in any game.
• Colluding with other players, dealers, or arenalivr employees to manipulate game outcomes.
• Exploiting software bugs, errors, or vulnerabilities in the Platform. Any such vulnerabilities must be reported to arenalivr immediately and must not be exploited for personal gain.
• Engaging in any form of harassment, abusive language, or threatening behaviour toward arenalivr staff or other players.
• Attempting to reverse-engineer, copy, or reproduce any part of the arenalivr Platform, software, or content.

8 Intellectual Property

All content on the arenalivr Platform, including but not limited to the arenalivr brand name, logo, website design, game interfaces, graphics, text, software, and promotional materials, is the exclusive intellectual property of arenalivr or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the arenalivr Platform solely for your personal, non-commercial recreational use. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any arenalivr content without prior written authorisation.
• Use the arenalivr brand name, logo, or any other trademark in any manner that could cause confusion or imply endorsement.
• Create derivative works based on any arenalivr content or software.
• Use any arenalivr content for commercial purposes without a separate written agreement.

Any unauthorised use of arenalivr's intellectual property may result in legal action under applicable Philippine law.

9 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, arenalivr's total liability to you in connection with your use of the Platform, whether arising in contract, tort, negligence, or otherwise, shall not exceed the total amount deposited by you into your arenalivr account in the thirty (30) days immediately preceding the event giving rise to the claim.

arenalivr shall not be liable for any of the following, whether direct, indirect, incidental, consequential, or otherwise:

• Loss of profits, revenue, data, or goodwill arising from your use of or inability to use the Platform.
• Interruptions to the Platform caused by scheduled or emergency maintenance, technical failures, or circumstances beyond arenalivr's reasonable control, including force majeure events.
• Losses arising from your failure to maintain the security of your account credentials.
• Decisions made by you in relation to gambling activities on the Platform, including losses incurred as a result of gameplay.
• Any inaccuracy in odds, game results, or promotional information caused by a technical error, provided that arenalivr takes reasonable steps to correct such errors promptly upon discovery.

Nothing in these Terms shall limit arenalivr's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable Philippine law.

10 Responsible Gaming

arenalivr is committed to promoting responsible gaming and takes its obligations in this regard seriously. The Platform provides a range of tools to help players manage their gambling activity, including:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your arenalivr account.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive notifications when you have been playing for a specified duration.
• Cooling-Off Periods: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Permanently exclude yourself from the arenalivr Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six (6) months.

If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to make use of these tools or contact our support team. arenalivr strictly enforces the 21+ age requirement and will not knowingly permit underage individuals to access the Platform.

11 Account Suspension & Closure

arenalivr reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification within the required timeframe.
• Receipt of a chargeback or payment dispute from your payment provider.
• Engagement in any prohibited conduct as described in Section 7 of these Terms.
• A request from a regulatory authority, law enforcement agency, or court of competent jurisdiction.

You may also request the voluntary closure of your arenalivr account at any time by contacting our support team. Upon closure, any remaining balance in your account (excluding bonus funds subject to incomplete wagering requirements) will be returned to your registered payment method within a reasonable timeframe, subject to completion of any outstanding verification requirements.

12 Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the arenalivr Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of Makati City, Metro Manila, Philippines.

For disputes relating to the fairness of game outcomes or the application of bonus terms, arenalivr's decision, made in good faith and in accordance with these Terms, shall be final and binding, subject to any applicable regulatory oversight by PAGCOR.

13 Privacy & Data Protection

arenalivr collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the arenalivr Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

arenalivr implements industry-standard security measures, including 256-bit SSL encryption and two-factor authentication, to protect your personal and financial data. However, no method of electronic transmission or storage is completely secure, and arenalivr cannot guarantee absolute security.

arenalivr will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent, except as required by applicable law or regulatory obligation, including disclosures to PAGCOR and the Anti-Money Laundering Council (AMLC).

14 Amendments to These Terms

arenalivr reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, arenalivr will notify registered players via the email address or mobile number associated with their account, and will post the updated Terms on this page with a revised "Last Updated" date.

Your continued use of the arenalivr Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 11.

It is your responsibility to review these Terms periodically to stay informed of any changes. arenalivr recommends that you check this page each time you access the Platform.