At arenalivr, we believe that gaming should always be fun — never a source of stress or financial hardship. Our responsible gaming program gives every Filipino player the tools, knowledge, and support they need to stay in control.
Our Commitment
Responsible gaming isn't just a checkbox for us — it's built into every part of the arenalivr platform. Here's what we do to make sure your experience stays positive and within your control.
arenalivr enforces a strict minimum age of 21 years for all players, in line with Philippine gaming regulations. Every new account undergoes identity and age verification before any real-money play is permitted. We take underage gambling seriously — zero exceptions.
Set your own daily, weekly, or monthly deposit and loss limits directly from your arenalivr account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
If you feel you need a break, arenalivr's self-exclusion tool lets you temporarily or permanently close your account. Short-term cooling-off periods range from 24 hours to 6 months. Permanent self-exclusion is also available and cannot be reversed for a minimum of 12 months.
Lose track of time? arenalivr sends you automatic session reminders at intervals you choose — 30 minutes, 1 hour, or 2 hours. These gentle nudges help you stay aware of how long you've been playing so you can make informed decisions about when to stop.
arenalivr's reality check feature displays a summary of your session — total time played, net wins or losses, and current balance — at regular intervals. Staying informed about your actual gaming activity is one of the most effective ways to maintain healthy habits.
Our dedicated responsible gaming support team is available around the clock via live chat. Whether you need help setting limits, activating self-exclusion, or just want to talk to someone, arenalivr's team is here — in English and Filipino — any time of day or night.
Know the Warning Signs
Gaming is meant to be entertainment — a fun way to unwind after a long day in Manila, Cebu, or wherever you are in the Philippines. But for some players, it can become more than just a hobby. Recognising the early warning signs is the first step toward getting help.
If you find yourself relating to any of the signs below, we strongly encourage you to use arenalivr's responsible gaming tools or reach out to our support team immediately. There is no shame in asking for help — it takes courage.
Take Control
All responsible gaming tools on arenalivr are free, easy to use, and available directly from your account dashboard. You don't need to contact support to activate most of them — just log in and take control.
Set a maximum amount you can deposit per day, week, or month. Limits apply instantly. Reductions take effect immediately; increases require a 24-hour waiting period to protect you from impulsive decisions.
Cap the maximum amount you can lose within a set time period. Once your loss limit is reached, arenalivr will automatically prevent further real-money play until the period resets.
Limit how long you can play in a single session. When your session limit is reached, you will be automatically logged out and shown a summary of your activity before you can log back in.
Take a short break from gambling without permanently closing your account. Choose a cooling-off period of 24 hours, 48 hours, 1 week, or 1 month. During this time, you cannot log in or make deposits.
Exclude yourself from the arenalivr platform for a period of 1 month, 3 months, or 6 months. During self-exclusion, your account is fully suspended and you will not receive any promotional communications.
If you feel you need to stop gambling permanently, arenalivr will close your account indefinitely. This cannot be reversed for a minimum of 12 months, and requires identity verification to ensure the request is genuine.
Opt out of all promotional emails, SMS messages, and bonus offers at any time from your account settings. Removing marketing temptations is a simple but effective step toward healthier gaming habits.
Review a full history of your deposits, withdrawals, bets, and session durations at any time. Transparency about your own activity is one of the most powerful responsible gaming tools available.
Self-Assessment
Answer these questions honestly. If you answer "yes" to two or more, we strongly recommend using arenalivr's self-management tools or speaking with our support team.
This is not a clinical diagnostic tool — it is a simple self-reflection exercise to help you evaluate your relationship with gambling.
Step-by-Step Guide
Activating self-exclusion on arenalivr takes less than two minutes. You can do it yourself from your account dashboard — no need to call anyone or wait for approval. Here's how:
Visit the arenalivr platform and log in using your registered mobile number or email address and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your account settings. All self-management tools are located here.
Select your preferred self-exclusion duration — from a 24-hour cooling-off period up to permanent exclusion. Confirm your choice.
Your account will be suspended instantly. You will receive a confirmation via SMS to your registered Philippine mobile number. All pending bonuses will be cancelled.
External Support
arenalivr is not the only source of help. The following organisations provide free, confidential support for problem gambling in the Philippines. We encourage any player who needs help to reach out to them.
The NCMH provides mental health support services across the Philippines, including counselling for behavioural addictions such as problem gambling. Their crisis hotline is available to all Filipinos nationwide.
Hotline: 1553 (available 24/7)
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, Davao, and other major cities.
Contact arenalivr support for referral information.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals aged 21 years and above. arenalivr enforces this requirement through mandatory identity verification for all new accounts.
If you are a parent or guardian, we recommend using parental control software to prevent minors from accessing gambling websites. Keep your arenalivr login credentials private and never share your account with anyone under 21.
Any account found to be operated by a person under 21 years of age will be immediately suspended, all funds returned, and winnings forfeited.
Play Responsibly
arenalivr is designed to be fun, fair, and safe for every Filipino player. Use our responsible gaming tools to set your own boundaries, and remember: the best gaming session is one you're fully in control of.